Let Your Customer Be Your Guide
A Diverse Portfolio
Ethnography for the Business World
Research
Our anthropologists are experts in ethnography. We have academic training, years of fieldwork, and extensive experience applying anthropology to customer research. Where there’s a question about customers—their behavior, needs, and desires—we will answer it, absolutely.
Training
After 15+ years in the field of customer insights, we are uniquely qualified to train teams in the adoption of a customer-centric mindset and in applying ethnographic principles and tools for insights gathering and analysis.
Strategy
Once you understand your customer needs, what comes next? We help transform customer insights into business action, facilitate alignment throughout the organization to achieve full impact, and lead innovation sessions to discover new directions.
Customer Engagement Training
Workshops that empower teams to build a culture of customer centricity
EI Blog
From Norman Stolzoff, Founder of Ethnographic Insight
Every once in a while, in the course of my day, I find myself wondering: how I ended up in this line of work, traveling around the country spending countless hours engaging with people in their kitchens and cars, shopping with them online and in stores, watching them work and play?
Ethnography News
Chief Culture Officer, Grant McCracken, Basic Books, A Member of the Perseus Books Group, (2009)
“The CCO [Chief Culture Officer] must be prepared to admit ignorance and ask naive questions. And this takes a certain humility. There are no fixed questions in an ethnographic interview. This is because the method is designed to proceed opportunistically, to capture the unknown unknowns…. The ethnographic interview is adaptive.”
Publications
Wake the Town and Tell the People: Dancehall Culture in Jamaica, Norman C. Stolzoff, Duke University Press (2000)
“Based on 18 months of fieldwork in Kingston, Jamaica, this is the best kind of scholarly writing—careful research driven by a fan’s consuming passion. . . .”
Rob Kenner, Vibe Magazine